How healthy are your operations?

How much of your team's week goes to repetitive, copy-paste work — re-entering data, formatting reports, chasing updates?

When a new request, order, or ticket comes in, how does it get routed and actioned?

How often do people re-key the same information into more than one system?

How many separate tools does a typical task touch from start to finish?

Do your core tools talk to each other — does data flow without a human moving it?

How do you move data between systems?

If your most knowledgeable person left tomorrow, how much would break?

Where does "how we do things" actually live?

When someone needs an answer about a process or customer, how fast can they find it?

Can you see the real-time status of work in progress without asking anyone?

Do you track metrics on where time and throughput actually go?

How do you find out when something's gone wrong — a missed SLA, a stuck order?